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Hi @ithrewmypiefory,
could you check with your DB team if your database is unicode?
You have visibility condition (marked):
<container type="visibleGroup" visibleIf="EV(@messageType, 'mail') and IsUnicode()"
Check how to switch to Unicode on https://docs.adobe.com/content/help/en/campaign-classic/using/monitoring-campaign-classic/updating-a...
Regards,
Milan
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