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Hi Luke,https://docs.campaign.adobe.com/doc/AC/en/INS_Prerequisites_and_recommendations__Application_server....

As written in this documentation, it must be a JDK and not a JRE engine installed.

Application server

Then regarding 32 bits or 64 bits version, I think it should be 64bits. Try to install it please. I think to remember that on old servers I got the 2 libraries 32 and 64 bits installed, but with newer Adobe Campaign version it was a 64 bits runtime and the JDK 64 bits is enough.
However I notice your AC version is 32 bits so I wonder why.

C:\Windows\system32>java -version

java version "1.8.0_201"

Java(TM) SE Runtime Environment (build 1.8.0_201-b09)

Java HotSpot(TM) 64-Bit Server VM (build 25.201-b09, mixed mode)

Anyway, please may you check in your PATH environment variable, you should have these paths in it:

C:\Program Files (x86)\Common Files\Oracle\Java\javapath; C:\Program Files\Java\jdk-11.0.1\bin

Regards
J-Serge

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