Avatar

Community Advisor

Hi,

 

We are using an external agency to send mobile text messages (SMS & MMS). Our deliveries are configured to call a Post-Processing workflow that makes 1 HTTP call per broadlog (recipient) in realtime. The broadlogs status are then set to "Sent to Service Provider".

 

Finally, another workflow runs daily to update the broadlogs based on the feedback from the external agency. The broadlogs status are updated either to "Success" or "Failed".

 

The thing is that no "nms:address" record is created for the "Failed broadlogs" (which are "SMS" hard bounces). So a recipient with a failed broadlog may be retargeted again and again...

 

What is the best solution to handle this situation?

- Create "nms:address quarantine" records from the daily feedback workflow

- Add a typology rule to exclude recipient with failed broadlogs

- Other?

 

Thank you very much

Best regards

Florian

 

NB: the doc on https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/monitoring-deliveries... mentions quarantines for email, ios notifications and SMS via SMPP, but nothing about SMS/MMS/Postal via External Agency