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You can get the admin operator password in the instance document which is shared by the adobe team at the initial stage of the project. If you have access to the Server conf file. Kindly use the following link to reset the internal operator password.

 

https://docs.adobe.com/content/help/en/campaign-classic/using/monitoring-campaign-classic/troublesho...

 

In case if it is a hosted environment. Kindly raise a support ticket for the same.

Thanks!