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Level 3

Trying Clearing the Hard Cache from the below path  and follow these steps


  • Windows 7: C:\Users\<Username>\AppData\Roaming\Neolane\NL_5\
  • Windows XP: C:\Documents and Settings\<Username>\Application Data\Neolane\NL_5
Here you will see many xml files named nlclient-config-<alphanumerical value>.xml.

  • Delete these xml files and associated folders.
    Caution:Do not delete nlclient_cnx.xml file.
  • Sign in to client console.