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Correct answer by
Community Advisor

Hi @varshtus ,

you should troubleshoot session log:

image.png

 

Apart from this, you should check:

  • The password doesn't contain '@'. The connection failed, if there is '@' in the password.
  • There are no firewall issues which can hamper communication between Adobe Campaign application server and SFTP server.
  • Run tracert and telnet commands from the campaign server to the sftp to see if there are any connection issues.
  • There are no communication protocol issues.
  • Port is open.

Regards,

Milan

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