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Community Advisor

Hi,

 

We would like to add new broadLogRcp status for custom Phoning deliveries:

- To contact (by phone call) => equivalent to standard "pending" status 

- Contacted with success (by phone call) => "sent"

- Contacted with failure (by phone call) => "failed"

and 10 other status with either pending/sent/failed meaning.

 

We could successfully extend the nms:broadLog enum with:

- cus:broadLog <enumeration name="deliveryStatus"><value label="To contact (by phone call)" name="toContact" value="10"/>

- cus:broadLogRcp <element name="broadLogRcp" template="cus:broadLog">

 

It works well and we can read/update our broadlogs with custom status.

 

However, it is not mapped to the delivery statistics which are all set to 0:

20200703-113638-screenshot-3.jpg

 

I believe there is a mapping between broadlog status and delivery indicators "to send"/"processed"/"success"/"errors", but how to edit this mapping?

 

We found nothing in config: service provider/target mapping/data schema/option/js api recomputeStats/tracking workflow...

 

Do you have any lead? How the indicators are computed? All the status seem to be hard coded in https://docs.adobe.com/content/help/en/campaign-standard/using/reporting/about-reporting/indicator-c...

 

Best regards

Florian