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Level 4

 faced same issue long back and here are steps I took for tracking not working :- Here are steps or best practices to resolve the issue :-

1- Truncate table XtkWorkflowLog

2- INSERT INTO XtkWorkflowLog(iWorkflowId) values (0)

3. Go to platform > options and Set the LastConsolidated to latest date time and Pointer remove the numbers from Options settings.

4. In technical Workflow section - Restart Tracking workflow

 

it should work !

 

Have fun ! 

Sheetal 

+1 678 599 8911 

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