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Hi Rama,
Assuming that you have a doubt about the interaction/ offer management module on how does it works with inbound channels.

Below are some documentation link which might help

Inbound channels:
https://docs.adobe.com/content/help/en/campaign-classic/using/managing-offers/unitary-interactions/a...

 

Creating and sending offers on Inbound channels:
https://docs.adobe.com/content/help/en/campaign-classic/using/managing-offers/case-study/offers-on-a...

 

Thanks,

Dhanesh

 

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