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Hello Liam,
The log
log MTA-740014 '<removedemail>' sent
indicate that the message has been sent successfully assuming this is the email you sent the email to.
Now there are in broad 2 reasons for an email not reaching the user.
1. Landing in spam / junk folder - have you ruled this out that the email is not in spam
2. Can be blocked by ISP/ Mail provider / Spam filters - If this is an internal org domain try with a public domain like gmail.com or hotmail.com and if you get the email on them , check with IT to see if communications from the relay server are getting blocked.
Regards,
Adhiyan
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