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Hello,
We are noticing some odd email behavior and are wondering if the community has any suggestions on how to approach it --
Recently our marketing emails have been flagged as 'Suspected Spam' when we send them to ourselves. This is not universally the case however, as I might receive it as 'Suspected Spam' and my colleague receives the same email not marked as 'Suspected Spam'. The emails are sent to the same domain, accessed from the same email client, as part of the same delivery.
Then if we send it again, I might receive it without the 'Suspected Spam' note, while my colleague does receive the alert.
We always thought the suspected spam logic was not user based when making this distinction -- are we wrong about that?
Our deliverability is in the high 90s% successful, but we're concerned this may be impacting many of our customers in addition to us. Unfortunately the 'spam check' natively in Campaign Classic doesn't provide us much information, and our email spam check provider keeps a pretty tight lid on how they determine what receives the note.
Has anyone else experienced this issue? Any ideas on why this isn't uniform across our internal users? And does anyone utilize a different tool or evaluator to ensure emails won't be listed as spam?
Thank you!