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Hi @lucyb20459049 Check your encoding at both the campaign and service provider account end. If you are sending the wrong encoding to what they expect, this can cause some symbols to not print correctly. Most of the time you want GSM7 at both the campaign connector and the SMSC as this gives you the most characters per SMS. If your provider account is expecting something like US-ASCII and you send GSM-7 you wont see $ symbols or @ symbols most of the time.