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Hi Roxie,
4 am is the server time zone. It's normal because the Sent, Opens etc from Campaign are not synced yet while metrics from AA are in near real time.
Thing you can do is to refresh your workspace report or check with the report builder add-in as I said previously.
Other possible troubleshoots:
- check sending indicators workflow log and see if you email (internal name) was sent.
- check the email indicators if they are correctly updated. if not recompute the tracking statistics.
One possible reason can be that your email is not sent to analytics because sum of indicators is equal to zero (one criteria of the script to send data to Analytics)
Thanks,
David
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