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If you are sure there is only one server it could be that you had a DNS change (new certificate maybe) or even server name change. It is strange that server or services restart did not helped. You did not mention if there is a load balancer in the architecture.
You may try:
- put directly this endpoint (ibcrmr18.srv-ib.dev) to console and try again. It could be that you currently point DNS entry on IBCRMR18 and something stuck
- See on what node workflow stopped. If it is database related, ask DB team for help (to kill session on db)
- Check status of Campaign jobs technical workflow
- to directly change/update status for that workflow to Finished and try with restart of server.
- Make a copy of the workflow and start using it. Change status of the old workflow to Finished in database and make deletion.
Regards,
Milan
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