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Hi Everyone,

Hope you all are doing great !!!

Apparently we observed that for a SMS campaign , same SMS is being received 3 times in a row in interval of 1 hr . We have raised this concern with SMS vendor team and they informed us that they have received 3 submit_sm requests from Adobe end with 3 different IDs. So we checked it at our end and found that only single record is present in targeted base not multiple.

PFB screenshot shared by vendor :

NeelamB91_0-1655321056636.png

What could be the issue ?  Why multiple requests are getting sent by Adobe ?

Kindly help us to resolve the issue.

Thanks and Regards,

Neelam