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You need to whitelist the IP/range through security zones. or on that particular account on Operators.
Go to "Administration\Access Management\ Operators\%youracc%\ Access Rights\" then go to lower panel "Security settings" Edit the access parameters and start from there.
more information here https://docs.campaign.adobe.com/doc/AC6.1/en/Technotes/AdobeCampaign_Deliverability_Configuring_Secu...
Security zones looks something like the following in serverConf.xml or config-yourinstance.xml
<!-- Security zone
allowDebug : Authorize debug mode for Web applications Default: false
allowEmptyPassword : Authorize the user to use the application without a password Default: false
allowHTTP : Authorize the use of HTTP for operator logon Default: false
allowSQLInjection : Authorize the use of SQLDATA in expressions Default: false
allowUserPassword : Authorize user/password session tokens Default: false
label : Label Default: NewLabel()
name : Internal name Default: NewName()
sessionTokenOnly : Do not use the security token Default: false
showErrors : Display error details Default: false -->
<!-- subNetwork : Sub-network
label : Label Default: NewLabel()
mask : Mask or address
name : Internal name Default: NewName()
proxy : Mask or address of (reverse) proxy used by this sub-network to access the instance. In this case, the 'X-Forwarded-For' header will be tested instead of this proxy. Default: 127.0.0.1 -->
<!-- securityZone :
-->
<securityZone allowDebug="false" allowHTTP="false" allowSQLInjection="false" label="Public Network"
name="public">
<subNetwork label="All addresses" mask="*" name="all" proxy="127.0.0.1, ::1"/>
<securityZone allowDebug="true" allowHTTP="false" allowSQLInjection="false" label="Private Network (VPN)"
name="vpn" showErrors="true">
<securityZone allowDebug="true" allowEmptyPassword="false" allowHTTP="true"
allowSQLInjection="false" allowUserPassword="false" label="Private Network (LAN)"
name="lan" sessionTokenOnly="true" showErrors="true">
<subNetwork label="Lan 1" mask="192.168.0.0/16" name="lan1" proxy="127.0.0.1, ::1"/>
<subNetwork label="Lan 2" mask="172.16.0.0/12" name="lan2" proxy="127.0.0.1, ::1"/>
<subNetwork label="Lan 3" mask="10.0.0.0/8" name="lan3" proxy="127.0.0.1, ::1"/>
<subNetwork label="Localhost" mask="127.0.0.0/8" name="localhost" proxy="127.0.0.1, ::1"/>
<subNetwork label="Lan (IPv6)" mask="fc00::/7" name="lan6" proxy="127.0.0.1, ::1"/>
<subNetwork label="Lan (IPv6)" mask="fe80::/10" name="lan6b" proxy="127.0.0.1, ::1"/>
<subNetwork label="Localhost (IPv6)" mask="::1/128" name="localhost6" proxy="127.0.0.1, ::1"/>
</securityZone>
</securityZone>
</securityZone>