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You need to whitelist the IP/range through security zones. or on that particular account on Operators.

Go to "Administration\Access Management\ Operators\%youracc%\ Access Rights\" then go to lower panel "Security settings" Edit the access parameters and start from there.

​more information here https://docs.campaign.adobe.com/doc/AC6.1/en/Technotes/AdobeCampaign_Deliverability_Configuring_Secu...

Security zones looks something like the following in serverConf.xml or config-yourinstance.xml

    <!-- Security zone

       allowDebug :  Authorize debug mode for Web applications Default: false

       allowEmptyPassword :  Authorize the user to use the application without a password Default: false

       allowHTTP :  Authorize the use of HTTP for operator logon Default: false

       allowSQLInjection :  Authorize the use of SQLDATA in expressions Default: false

       allowUserPassword :  Authorize user/password session tokens Default: false

       label :  Label Default: NewLabel()

       name :  Internal name Default: NewName()

       sessionTokenOnly :  Do not use the security token Default: false

       showErrors :  Display error details Default: false -->

      <!-- subNetwork :  Sub-network

         label :  Label Default: NewLabel()

         mask :  Mask or address

         name :  Internal name Default: NewName()

         proxy :  Mask or address of (reverse) proxy used by this sub-network to access the instance. In this case, the 'X-Forwarded-For' header will be tested instead of this proxy. Default: 127.0.0.1 -->

      <!-- securityZone :  

         -->

  <securityZone allowDebug="false" allowHTTP="false" allowSQLInjection="false" label="Public Network"

                name="public">

    <subNetwork label="All addresses" mask="*" name="all" proxy="127.0.0.1, ::1"/>

    <securityZone allowDebug="true" allowHTTP="false" allowSQLInjection="false" label="Private Network (VPN)"

                  name="vpn" showErrors="true">

      <securityZone allowDebug="true" allowEmptyPassword="false" allowHTTP="true"

                    allowSQLInjection="false" allowUserPassword="false" label="Private Network (LAN)"

                    name="lan" sessionTokenOnly="true" showErrors="true">

        <subNetwork label="Lan 1" mask="192.168.0.0/16" name="lan1" proxy="127.0.0.1, ::1"/>

        <subNetwork label="Lan 2" mask="172.16.0.0/12" name="lan2" proxy="127.0.0.1, ::1"/>

        <subNetwork label="Lan 3" mask="10.0.0.0/8" name="lan3" proxy="127.0.0.1, ::1"/>

        <subNetwork label="Localhost" mask="127.0.0.0/8" name="localhost" proxy="127.0.0.1, ::1"/>

        <subNetwork label="Lan (IPv6)" mask="fc00::/7" name="lan6" proxy="127.0.0.1, ::1"/>

        <subNetwork label="Lan (IPv6)" mask="fe80::/10" name="lan6b" proxy="127.0.0.1, ::1"/>

        <subNetwork label="Localhost (IPv6)" mask="::1/128" name="localhost6" proxy="127.0.0.1, ::1"/>

      </securityZone>

    </securityZone>

  </securityZone>