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Level 4

Hi Team,

 

We have a test scenario where we are not getting the seed emails if the target actual user is blacklisted and if we have used target data/offers/offer enrichment whereas we are getting the emails seeds successfully for same blacklisted user for simple text based emails, i.e emails with no personalization.

I know this is something related to personalization step but proper explanation , I am not sure and tried to understand this with documentation also but no great luck.

It would be extremely helpful if someone please help me understand why personalized[target data/offers selected] emails sent to a blacklisted address/non targetable users refrain the seeds too.

 

Thanks in advance!