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Hi Poonam,

 

Hope you are doing well.

 

This error occurs when trying to connect the FTP server from a workflow and downloading the files from the server, while you are still able to connect via FTP using FileZilla or WinSCP.

 

This is a known issue and you could follow this documentation for troubleshooting and fixing this issue. (check section : “Couldn’t resolve host name” error)

 

Doc: https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/importing-and-exporti...

 

Hope this would be help full for you.

 

Regards,

Akshey Malhotra

 

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