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Hi Poonam,
Hope you are doing well.
This error occurs when trying to connect the FTP server from a workflow and downloading the files from the server, while you are still able to connect via FTP using FileZilla or WinSCP.
This is a known issue and you could follow this documentation for troubleshooting and fixing this issue. (check section : “Couldn’t resolve host name” error)
Hope this would be help full for you.
Regards,
Akshey Malhotra