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Hi Neelam,
I would recommend reaching out to Adobe Campaign Support, especially if you have a hosted instance. We have numerous reports of similar issues in the past and typically it takes the Campaign Ops team to review the serverconf.xml to ensure that there have been no misconfiguration and that everything has been configured for gpg.
If you host your own instance than one thing I would recommend checking is whether the keys being imported are set to be trusted by the Neolane user.
To ensure this the commands below would need to be executed (at least on a Debian OS):
echo use-agent >> ~/.gnupg/gpg.conf
echo pinentry-mode loopback >> ~/.gnupg/gpg.conf
echo allow-loopback-pinentry >> ~/.gnupg/gpg-agent.conf
echo RELOADAGENT | gpg-connect-agent
Regards,
Craig