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Correct answer by
Community Advisor

Hi @PoonamBhardwaj ,

 

One of the scenario in which delivery gets stuck at "Personalisation Pending" status is when you keep your delivery in "Enable but do not execute", i.e Paused status. In this case, if delivery has approval step, then delivery will be stuck at personalisation pending status. It will work perfectly fine if there's no approval step.

 

Another reason which you have already mentioned, delivery got corrupted and you need to create a new delivery.

 

Thanks,

Jyoti 

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