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Employee Advisor

Can you check on (Administration > Platform > External accounts.) if the ffda external account record exists? this external account is configured by Adobe for your instance. could it be that it has not been configured? as the SQL queries states that is missing.

 

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If not then raise it to Adobe Support as a P2

 

There is also a patched released under version 8.1.20 September 7 2021 indicating a fix applied to ffda that is relevant to replication of operator groups and rights, what is your version of v8?

 

Release 8.1.20

  • Fixed an issue with FFDA preventing the proper replication of operator groups and rights.

 

References

  1. https://experienceleague.adobe.com/docs/campaign/campaign-v8/config/external-accounts.html?lang=en
  2.  https://experienceleague.adobe.com/docs/campaign/campaign-v8/start/release-notes.html?lang=en