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Employee Advisor

Can you provide your ACC client/server version, also has there been any recent upgrades? was this working before and all of a sudden stopped working? can you try installing the client console on a different machine and see if it works? is this a hosted or on-premise installation?

 

Try hard clearing the cache by:

https://helpx.adobe.com/ie/campaign/kb/how-to-perform-soft-and-hard-cache-clear-when-the-issues-are-...

Clear hard cache

  • On the client console, choose File > Clear the local cache.

  • Logout and close the client console (rich client).

  • Go to the following locations, based on your operating system version:

    • Windows 7: C:\Users\<Username>\AppData\Roaming\Neolane\NL_5\
    • Windows XP: C:\Documents and Settings\<Username>\Application Data\Neolane\NL_5

    Here you will see many xml files named nlclient-config-<alphanumerical value>.xml.

  • Delete these xml files and associated folders.

    Caution:

    Do not delete nlclient_cnx.xml file.

     

  • Sign in to client console.