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Employee Advisor

You need to setup the statserveraddress correctly as well as possibly add your smsc ip to security zone

 

 

<mta autoStart="true" statServerAddress="addressofstatserver:7777">
	<master maxSpareServers="1"/>
	<child maxWorkingSetMb="512">
		<smtp>
			<IPAffinity name="default">
				<IP address="0.0.0.0" heloHost="helo.whatever.helo" publicId="" weight="1"/>
			</IPAffinity>
		</smtp>
	</child>
</mta>
<stat autoStart="true"/>
<wfserver autoStart="true"/>
<inMail autoStart="true"/>
<sms autoStart="true"/>

try adding your smsc IP in the securityzones

<subNetwork id="yoursmscname" mask="xxx.xxx.xxx.xxx"/>

Here are some guides:

  1. https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additiona...
  2. https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additiona...
  3. https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/appendice...
  4. https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additiona...

Give us a dump of the running services also

nlserver pdump -who
nlserver monitor -missing

and try restarting the services see what error you get on the console, here are some guide for commands https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/productio...