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You need to setup the statserveraddress correctly as well as possibly add your smsc ip to security zone
<mta autoStart="true" statServerAddress="addressofstatserver:7777"> <master maxSpareServers="1"/> <child maxWorkingSetMb="512"> <smtp> <IPAffinity name="default"> <IP address="0.0.0.0" heloHost="helo.whatever.helo" publicId="" weight="1"/> </IPAffinity> </smtp> </child> </mta> <stat autoStart="true"/> <wfserver autoStart="true"/> <inMail autoStart="true"/> <sms autoStart="true"/>
try adding your smsc IP in the securityzones
<subNetwork id="yoursmscname" mask="xxx.xxx.xxx.xxx"/>
Here are some guides:
- https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additiona...
- https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additiona...
- https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/appendice...
- https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additiona...
Give us a dump of the running services also
nlserver pdump -who
nlserver monitor -missing
and try restarting the services see what error you get on the console, here are some guide for commands https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/productio...