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Hello,
I think you are right that it’s an access related problem.
Curious to know if the same user cab publish offers under the same folder ?
Also you can try some trial and error methods to narrow down the issue further like :
1.Remove the user from the custom group
2. Remove the access for custom group from the offer folder
3.Add the user to the folder directly with rwx rights
Also worth going through the interaction.js script to see if there is any dependency on OOB named rights
Regards,
Adhiyan