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Masters of Adobe Campaign,
Thank you for your support and hints. I dug into the issue, and the dual send happens randomly, sometimes every 2 or 3 weeks for just one customer. Interestingly the customer has 2 accounts with the same user name but different domains such as gmail.com and gmai.com resembling the same emails being sent but only gmail.com receiving the duplicate emails once in a while. Would this have something to do with the dual email send?
a) What would be the correlation between gmail.com and gmai.com?
b) Please, let me know what your thoughts are on this.
Thank you,
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