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Level 2

Hi 

 

a) Are the SQL deadlocks the cause and reason for Dual email send - The customer appears in the query only once.  - Deadlocks usually happen at DB level, the workflow / delivery should be stuck if that happens or possibly delayed. Dual email send from same delivery does not seem to be related.
b) When analyzing the email body and specifications on a recipient email account, the email appears to be sent from 2 different IP addresses most of the time within 30 minutes. One time I found that the same email was re-sent from the same IP address. - If the users are being targeted / receiving email twice well, possibly the delivery is not set to exclude duplicates. It is difficult to tell here with limited information. Can you share delivery logs or may be current settings ? In case not, it is worth checking the delivery settings thoroughly .

In case you continue to face same issue, I would suggest to get in touch with Support team with detailed information.