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Hi @Marcel_Szimonisz 

Thank you for your quick revert. We were able to sort the issue a while back.

As you rightly said, the error in the workflow was not letting the value to be defined to this.dicInteractionDeliveries[nextEventRes.delivery.@id] variable.

 

We did below steps that helped us sort the issue.

 

1. Stopped the workflow - Process real time events

2. unpublished the transactional message template

3. cleansed the events that were not getting processed due to the issue in the workflow

4. republished the templates

5. restarted the workflow - Process real time events

 

Thanks & Regards

Navin M. S.

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