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Thanks Ankit,

We had raised the issue with support team in the morning and got following reply.

"Ans :  Tracking is enabled by default in Sandbox environment as well. Due to some error in tracking workflow you are unable to see the tracking information. I have fixed the errors, Tracking is working fine even for roundcube webmail."

It was the issue at their end in the Tracking workflow and it is resolved now. We are able to see the logs.

logs-fixed.PNG

Thanks all for the help.

Regards,

Aman

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