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Level 3

Looking at the screenshot which you have provided for tracking workflow, there tracking activity seems to be flashing in Red, suggesting it is failed.

Can you check in audit/journal logs if it is running successfully at all or not. If you don't find any errors over there - it may be worth checking runwf.log at application server level. However it would depend on whether your instance is hosted/hybrid etc.

Regards,

Ankit