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Level 3

Hi,

I am working on one of the use-cases, where i need to track the 'Email Click' and 'Open' events based on which the next workflow would proceed ahead.

For that, I have enabled the Email Tracking as per the details shared in the link https://docs.campaign.adobe.com/doc/AC/en/DLV_Tracking_messages_How_to_configure_tracked_links.html , but when I go under Tracking section of the “Email Delivery”, I see nothing under ‘Logs’ tab (see Pic1),   In the ‘URL’ tab I see data related to “Email click”, but data is not changed to “Open”, even though the specific link is clicked and opened in the mail (see Pic2). Also, I see that for me no data is shown under Reports-> Breakdown of opens. (see Pic3). Details as per doc link (Monitoring a delivery​) . Kindly help.

Pic1:

1648418_pastedImage_0.png

Pic2:

1648419_pastedImage_1.png

Pic3:

1648420_pastedImage_2.png

Regards,

Aman