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Community Advisor

Hi Allie,

Is this issue resolved?

Have you checked the delivery logs of the proof? If you navigate to the execution folder of where the delivery logs are saved for the delivery in question, in the dashboard view click on the edit tab. From here you will be able to access the Delivery tab where you can see the logs and exclusions. If you click the Audit tab you will be able to see the log of the audit trail of the delivery, the causes of exclusions (if a typology rule is excluding anyone), and the proofs tab. Click on the proofs tab and double click on the proof that was attempted to send. From here you will again be able to see the Audit trail and causes of exclusions for proofs and this may inform you why the proof has not been sent.