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Hi Rajesh,
Options such as Create a new operator and Create an Internal ticket is only visible to Adobe internal employees.
External users will not see this option.
Having said that customizing of dashboard is a request which will not be processed. If you wish not to see some option please get in touch with campaign support at support-neolane@adobe.com<mailto:support-neolane@adobe.com> explaining what exactly do you want.
Regards,
Vipul
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