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Hi Jon,
Thanks for the response back and the link to that documentation!
Just for reference, this may have been a terminology misunderstanding but addresses are 'perpetually quarantined' based on some OOTB rules if they receive a hard bounce error (i've had some conversations with various campaign product folks since posting this). When i say 'perpetually' i mean that the system will not change the status back to anything else on its own.
And there are bounce rules that place email addresses in a Blacklisted state, not a quarantined state depending on the reason for bounce --- that is one of the elements that really confused me, because i thought we needed to blacklist folks for preference, and quarantine would remove people due to errors. You can see which ones have which result in 'Mail rule sets'
It may be a result of our Blacklist management process, but we do not like how Campaign has two designations that essentially mean the same thing in terms of functionality, but we've now adjusted to take the 'perpetually quarantined' list and move them to a state of blacklisted instead
Thanks
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