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Community Advisor

Hi,

- How can i identify when an address is added to the list and will not be removed, a perpetual quarantining?

Perpetual quarantining doesn't exist. Addresses are automatically removed from quarantine when they're delivered to, e.g. Message Center initial delivery or if a delivery has 'exclude quarantine' unchecked. Addresses can also be manually removed from quarantine or via data manipulation such as workflows.

- In what situations will the email address be quarantined, and then removed from the quarantine designation to try again?

Product doc has a good breakdown on this: Understanding quarantine management

- Why does the system sometime place a new email address in a Blacklisted status instead of a Quarantine status? (Please note, we are not adding full unsubscribes to the blacklist, we are handling them in a separate fashion).

It would have to be your ETL process. Blacklist refers to recipient preference, i.e. opt-out, and isn't managed by any Campaign processes; Quarantine refers to deliverability, i.e. valid address.

Thanks,

-Jon