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Correct answer by
Community Advisor

Hi Joel,

There can be three explanations for this error:

1. your report is not a shared report, can you make sure it's shared with other users?

2. You have to enable Phantomjs a tool to generate pdf in Adobe campaign server, and they will be able to configure that for you.

3. Are you using marketing analytics module or you are using cubes to generate the reports? Make sure if you have a licence to use this module.

Regards,

Amit

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