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Hi Florent,

We've asked Adobe PS to help out. They in turn asked assistance with Microsoft via the Adobe-Microsoft partner program.

They have been able to reproduce the error. After that they investigated if this happens on a clean install of Adobe campaign connected to a clean install of CRM365. Both v6 and v7 of campaign encounter the same error.

In parallel I've tried to insert an activity to CRM via SoapUI and via visual studio. SoapUi -for now- is unsuccesfull in making connection so far ("An error occurred when verifying security for the message"). Via visualstudio the insert of a letter activity with regarding object contact works fine (using only three prameters: regardingobjecttype, regardingobjectId and subject). Trying to do the same via Adobe Campaign results in the error "Account with id ... does not exist"

Also inserting a letter activity from our campaign instance to crm 365, linked (regardingobject) to an existing account in CRM works just fine. If, however we change the parameters to any other CRM entity, we get the mentioned error; always on account.

So it seems that for the 365 version of Dynamics CRM somehow the translation of the given regarding type for entity gets ignored between Adobe campaign and Dyamics 365 CRM.

To be continued...

Menno