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For Campaign SMS deliveries we are utilizing a routing option to direct SMS deliveries to an external server via an external account definition and technical work flow. Routinely we noticed that there is a delay of one to four days for some deliveries and we are unable to determine why this is occurring. Since many SMS deliveries are time sensitive this has become a real issue.
High Level Flow
- Campaign Delivery - The SMS delivery node properties specifies : Routing => External Mobile Routing (External Accounts Definition)
- External Mobile Routing (External Accounts Definition) - Defined as type => routing, channel => mobile SMS, delivery mode => external, post processing => technical work flow and activity => signal
- Technical work flow - The workflow is initiated via an External Signal node
The delay occurs between the delivery node in the campaign being executed and the External Signal in the technical work flow detecting the delivery event.
Any suggestions as to what might be causing the issue would be welcome.
Solved! Go to Solution.
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