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Level 3

Hi 

 

Is it correct that the @RecipientOpen field is calculated based on the unique clicks?

As any click equals an open ?

 

I'm asking because I'm currently having an issue where my @TotalRecipientOpen (= total count) is WAY less than my @RecipientOpen (= recipients who have opened). Also when I check the actual tracking logs for opens the number matches the @TotalRecipientOpen and not the @RecipientOpen.

 

As you can see in the screenshot the @RecipientOpen makes more sense if you look at the number of clicks I have.

Screenshot 2020-01-20 at 16.06.12.png

 

Any clue where this difference is coming from?

 

Thanks!

Leonie