Avatar

Community Advisor

Hi,

Usually such errors are related to IP through which you are tying to access is not present in white-listed zone.

Just check if anybody else who is accessing from same location is also facing this issue.

For clearing Hard Cache, you need not to connect to adobe campaign console rather you have clear the the file's at your local machine.

Since with same credentials other user can login on different machine so it seems issue with your local system settings.

If after clearing cache also you face same issue, you can try to uninstall and install client console again.

You  can try again after clearing hard and soft cache and see it that helps:

Failure to connect

https://helpx.adobe.com/in/campaign/kb/how-to-perform-soft