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Level 2

I think the ID is not correct.

You can debug the error, by checking "Enable debug mode" in the "preview" tab of the webApp.

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then add the &id=  to the url on the preview tab and go.

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You will probably get something like this:

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Followed by some XML data of the variables and activities processed so far in the wabapp

If this is the case: the encrypted identifier is incorrect (not the correct format) You can find the crypted Id as part of the recipient schema.  Or encrypt on the fly by using id=<%= escapeUrl(cryptString(recipient.id)) %>

As displayd on the "dashboard" tab of the wabapp:

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Which is added to the dashboard after you placed the "Preloading" activity on the flow-sheet of the wabapp.