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Employee Advisor

Really the only way we'd be able to resolve this is by looking at the workbook and how the report was set up in the online UI. Since pretty much all data is pulling from the exact same data set these days, it's just a matter of finding out what the specific discrepancy is.

Since divulging data isn't something you're willing to do (nor would I recommend it), Customer Care is going to be the best avenue to get an answer here.