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@andrewgrosso10 When you say that the file import hangs than does it mean that both the main file and it's .fin file is still present in the FTP folder ? Can you once try placing a file manually on that FTP folder using a tool like Filezilla ? If you are unable to see even the root directory than this means that you r unable to connect to the FTP server and than you can try by changing the network connection or disconnect the VPN (if any).