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@morlaanil - If the cancellations are handled on the website (and not through a call center), you'll have to implement tracking that increments a "Bookings Canceled" (counter) success event and tracks the "Revenue Canceled" amount in another (currency) success event. Ideally, you'll capture the same order/booking ID that is captured when the booking is originally made. For example:
// event1 = Bookings Canceled (counter) // event2 = Revenue Canceled (currency) - assume $100 value // eVar1 = Booking ID - assume "123456" // assume that any/all other relevant props, eVars, events, etc are populated on the call s.events = "event1,event2=100"; s.eVar1 = "123456";
If the booking cancellation takes place offline (ie// through a call center), you'll likely need to look into using Data Sources and a transactionID.
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