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Hey Gigazelle- makes sense. My concern is really around the lack of notification about un-checking all the boxes- at the very least, Adobe documentation should be updated to reflect this potential problem.
I read through any documentation I could get my hands on, and even reached out to three different representatives from Adobe ClientCare about this issue, and none of these resources could determine the root cause of our channel data problem. The Adobe representatives even assured me leaving the boxes un-checked boxes couldn't be causing the issue and that it should behave the same as all the boxes being checked. Even though this was the feedback I received from Adobe from three different representatives, I still continued my own research and determined this was actually the cause of the problem.
I think there definitely needs to be more awareness about this potential issue whether it be a popup alert, better documentation, or education of the ClientCare representatives.