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I use Report Builder all the time
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What I find a bit odd, since we pay quite a lot of money (in my opinion), is that it seems like no one is listening when we have a top request. The account manager and ClientCare tell us to put it on Ideas Exchange, but it is hard to get priorised then... If we could name an annual top pain point and someone would look into it, maybe there would even be a way without technical changes, a way that we haven't thought of before.