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Just double checking here: when you go to About Excel, is it running the 32-bit or 64-bit version?
About Office: What version of Office am I using? - Office Support
I ask because I've seen more than once where a user is running a 64-bit OS but has 32-bit Office installed.
Also, does your organization use proxy servers to access the internet? Are you able to use the computer from another network, such as one from home to troubleshoot?
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