DTM, click event throws "SATELLITE: Error - Failed to load script".

Avatar

Avatar
Validate 1
Level 1
gustav_spross
Level 1

Likes

0 likes

Total Posts

2 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
gustav_spross
Level 1

Likes

0 likes

Total Posts

2 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
gustav_spross
Level 1

15-10-2015

Edit:

The issue with right button mouse click starting the link navigation event (when "delay link activation" is checked) is only occuring in Firefox. Chrome works fine and does not fire off the click rule when using right mouse button...

 

///

Hi,

I'm new to DTM and trying to get tags to fire on link clicks. I have set up a click event with a css-selector and I can see that the rule fires in the debugger when I click my link. How ever, just after this line in the console:

SATELLITE: Rule "Search Result General Click (Text)" fired.

I get this error:

SATELLITE: Error - Failed to load script http://assets.adobedtm.com/xxx/scripts/satellite-xxx.js

 

I thought that the issue might be due to the code in my event not having enought time to execute before the link is activated, so I checked the "delay link activation"-box, but this did not solve the issue and also triggered my links to navigate when I right click...

 

Questions:

  1. Why do I get the failed to load script error and how can it be solved?
  2. Why does my click events trigger on right mouse button click? Is it possible to only trigger rules and navigation when the left mouse button is used?

Replies

Avatar

Avatar
Boost 5
Employee
Rudi_Shumpert
Employee

Likes

8 likes

Total Posts

64 posts

Correct reply

24 solutions
Top badges earned
Boost 5
Boost 3
Boost 1
Applaud 5
Affirm 5
View profile

Avatar
Boost 5
Employee
Rudi_Shumpert
Employee

Likes

8 likes

Total Posts

64 posts

Correct reply

24 solutions
Top badges earned
Boost 5
Boost 3
Boost 1
Applaud 5
Affirm 5
View profile
Rudi_Shumpert
Employee

15-10-2015

Gustav,

Is there a url where we can see this happening?

You can email directly with account name and info if you prefer not to post the details here.

-Rudi

Avatar

Avatar
Validate 1
Level 1
sunny444
Level 1

Likes

0 likes

Total Posts

2 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
sunny444
Level 1

Likes

0 likes

Total Posts

2 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
sunny444
Level 1

15-10-2015

I am having the same issue with click rule on firefox.

Did you find a work around?

 

Sunny

Avatar

Avatar
Level 1
lauraf99744639
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
View profile

Avatar
Level 1
lauraf99744639
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
View profile
lauraf99744639
Level 1

20-09-2016

Hello! Did you find any solution for this item? I also have this issue.

Regards,

Laura

Avatar

Avatar
Validate 10
Level 10
ParitMittal
Level 10

Likes

93 likes

Total Posts

817 posts

Correct reply

349 solutions
Top badges earned
Validate 10
Validate 1
Boost 50
Boost 5
Boost 3
View profile

Avatar
Validate 10
Level 10
ParitMittal
Level 10

Likes

93 likes

Total Posts

817 posts

Correct reply

349 solutions
Top badges earned
Validate 10
Validate 1
Boost 50
Boost 5
Boost 3
View profile
ParitMittal
Level 10

03-10-2016

Hi Laura , 

Can you please share your DTM account details in a private message as well as URL of the website so that we can debug the issue at our end.

Thanks & Regards

Parit Mittal

Avatar

Avatar
Give Back 5
Level 4
JillsMatthew
Level 4

Likes

28 likes

Total Posts

68 posts

Correct reply

23 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back
Ignite 1
Validate 10
View profile

Avatar
Give Back 5
Level 4
JillsMatthew
Level 4

Likes

28 likes

Total Posts

68 posts

Correct reply

23 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back
Ignite 1
Validate 10
View profile
JillsMatthew
Level 4

08-05-2018

Did anyone find any solution for this problem?

I am having the same issue. The code to include my sequential javascript throws error on IE & Firefox, but the same code works without any issues on Chrome.

Avatar

Avatar
Validate 1000
Community Manager
jantzen_belliston-Adobe
Community Manager

Likes

339 likes

Total Posts

2,338 posts

Correct reply

819 solutions
Top badges earned
Validate 1000
Springboard
Validate 500
Validate 250
Validate 100
View profile

Avatar
Validate 1000
Community Manager
jantzen_belliston-Adobe
Community Manager

Likes

339 likes

Total Posts

2,338 posts

Correct reply

819 solutions
Top badges earned
Validate 1000
Springboard
Validate 500
Validate 250
Validate 100
View profile
jantzen_belliston-Adobe
Community Manager

08-05-2018

This thread is pretty old, I'd encourage you to create a new question on the Dynamic Tag Management​ community with all the details you can provide. This will allow all of our users to see your question and provide possible solutions.