Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Tracking Salesforce Pardot Form Submits / Completions in DTM

Avatar

Avatar
Validate 25
Level 4
scottt6073095
Level 4

Likes

66 likes

Total Posts

102 posts

Correct Reply

3 solutions
Top badges earned
Validate 25
Validate 10
Validate 1
Boost 50
Boost 5
View profile

Avatar
Validate 25
Level 4
scottt6073095
Level 4

Likes

66 likes

Total Posts

102 posts

Correct Reply

3 solutions
Top badges earned
Validate 25
Validate 10
Validate 1
Boost 50
Boost 5
View profile
scottt6073095
Level 4

02-06-2017

Hi All,

I have never had this issue before with normal forms however with trying to track form submits and even form completions from Salesforce Pardot forms Adobe analytics is always counting less form submits/completions then the Pardot platform. It is always very random sometimes 4% lower form submits then Pardot but can be as high as 50-60% at times. The higher the total the bigger the discrepancy between the 2 platforms however Pardot always has more submits (and they are valid because they also contain the information from the user who filled out the form). So Adobe is somehow missing out on form submissions which I assume it may be because Pardot fires really fast at the top of the page and Adobe is slow and probably misses out on a number of form submits.

Any help or tips would be greatly appreciated on how to sync the totals.

thank you,

Scott

View Entire Topic

Avatar

Avatar
Validate 25
Level 4
scottt6073095
Level 4

Likes

66 likes

Total Posts

102 posts

Correct Reply

3 solutions
Top badges earned
Validate 25
Validate 10
Validate 1
Boost 50
Boost 5
View profile

Avatar
Validate 25
Level 4
scottt6073095
Level 4

Likes

66 likes

Total Posts

102 posts

Correct Reply

3 solutions
Top badges earned
Validate 25
Validate 10
Validate 1
Boost 50
Boost 5
View profile
scottt6073095
Level 4

06-06-2017

Hi Jantzen,

Page containing the form loads from this url. - http://www.esri.com/location-strategy

its toward the bottom "get a free market profile" iframed custom form using a pardot handler to ping data back to pardot

  1. Analytics page load rule fires - yes as well as other pages that are iframed into this page (form, SPA etc..)
  2. User fills out form and clicks Submit button - triggers the _satellite.track('form submit');
  3. Direct Call rule fires - event21 form submit fires. it's the _satellite.track('form submit');
  4. Confirmation page loads - http://webapps-cdn.esri.com/CDN/page-templates/location-strategy/forms/confirm/main.html?sessionId=6...

we even capture the session ID in both systems and adobe analytics captures less than Pardot.

  1. Event based rule fires - event29 form completion fires on thank you page based on condition that "adobeInfo" datalayer. Path = adobeInfo.landingPageInfo.pageType that will trigger event29 when string is "thank you page".

1p.JPG

2p.JPG

3p.JPG

let me know if you need anything else as this is driving me bonkers.

Scott