I use FTAX for my online tax returns and everything has been great up until this year when ftax decided to introduce SOAP technology (Simple Object Access Protocol)
The tax return is in the form of an intelegent pdf which communicates back to FTAX in order to check the credits available in order to produce the tax return.
This is failing on my pc with the error "typeError SOAPservice is undefined" putting it simply something is stopping the pdf from talking to the website at FTAX - this is at a log in field on the pdf.
I've tried all the versions of acrobat reader I can find - 9 10 and 11
I've tried the virus software - disabling it
I've tried the firewall - opening it up
Nothing sorts it
So how do I find out whats going on? Ftax support just keeps refering me to their website FAQs and I've done all that.
Any help appreciated
Community Manager Edit: Removed links to the external website as they are not required for the purposes of this question.