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SOLVED

My rule's firing, but my data element won't populate, why?

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My rule’s firing, but my data element won’t populate, why?

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You'll find the most up to date answer here --> KB Article: My rule’s firing, but my data element won’t populate, why?

 

Reminder- you can always search our Knowledge Base for tips, tricks, and troubleshooting.

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Correct answer by
Level 7

You'll find the most up to date answer here --> KB Article: My rule’s firing, but my data element won’t populate, why?

 

Reminder- you can always search our Knowledge Base for tips, tricks, and troubleshooting.

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First, check and make sure the data element is setup correctly by following the steps described here 'How do I test if my data element is setup correctly?'.

If the data element is setup correctly, then it is likely a timing issue. Check and see where the rule is loading (in the rule condition); if it’s loading at Top of Page or Onload, then the data element is likely not available on the page yet when the rule fires. Try switching the rule to load at Bottom of Page or DOM Ready so the data element has more time to populate before the rules fires.

If the load order is corrected and the issue persists, make sure the data element is referenced properly in the rule. See this help link for reference -https://microsite.omniture.com/t2/help/en_US/dtm/#Data_Elements